MDV — Support

Need a hand? Whether it’s an urgent outage or a quick question, here’s the fastest way to reach the MDV team.

MDV knight mascot offering the remote support tool — choose Windows or Mac

Non-urgent

Submit a Ticket

Email us a description of the problem — include your company name, the computer or user affected, and a screenshot of any error message. We’ll open a ticket and get back to you.

Email Support

Urgent

Call Us

780.504.3765
Monday–Friday 8:00 am – 8:00 pm
Saturday 9:00 am – 7:00 pm
Sunday 9:00 am – 9:00 pm

Call Now

Before You Contact Us

Restart the computer or device — it genuinely fixes more than you’d think.
Note the exact error message, or snap a photo/screenshot of it.
Check whether the issue affects just you or everyone in the office.
If it’s email or internet related, note when it stopped working.